Refund policy

Refund and Exchange Policy


Welcome to Bloslily! We want you to love your jewelry. Please read our simple rules for returns and exchanges before shopping with us.

1. No Cash Refunds
  • All sales are final. We do not offer cash refunds, money transfers.
  • We only change a product if it is damaged or wrong.

 

2. Damaged or Wrong Items

If your jewelry arrives broken, damaged, or if we sent you the wrong design, we will send you a new one completely free of charge.
  • Time Limit: You must inform us within 24 hours of receiving your parcel.
  • Video Proof is Compulsory: You must share a clear unboxing video (recorded from the very start while opening the parcel flyer for the first time). Without a complete unboxing video, we cannot accept any damage claims.
3. Change of Mind or Wrong Size

We do not accept returns or exchanges if you simply change your mind, do not like the design after receiving it, or ordered the wrong size. Please check product details carefully before purchasing.

4. How to Ask for an Exchange

If your item is damaged or wrong, contact us on our WhatsApp Support or email us at contact@bloslily.com with your Order ID, pictures of the product, and your unboxing video. 
Our team will check your message and help you within 24 hours.

Thank you for choosing Bloslily! We are happy to serve you.